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Check the FAQ below first — most questions about setup, billing and the no-logs policy are answered there. Can't find it? The contact form goes straight to a human.
Frequently asked questions
What is a VPN and do I actually need one?
A VPN encrypts your internet traffic and routes it through a remote server, hiding your IP address and shielding your data from your ISP, network operators, and anyone monitoring public Wi-Fi. It matters any time you value privacy, use a network you don't control, or want to reach content from a different region.
Will MyCloudVPN slow down my connection?
Some speed reduction is unavoidable with any VPN, since traffic is encrypted and re-routed. Our WireGuard-first network is tuned to keep that impact minimal — most people notice little to no difference on everyday browsing and streaming.
Does MyCloudVPN keep logs?
No. We run a strict no-logs policy covering browsing history, traffic destinations, DNS queries and connection timestamps. Servers run RAM-only, so nothing persists to disk. The policy is reviewed by an independent security firm every year.
How many devices can I connect at once?
Every plan includes unlimited simultaneous connections — phones, laptops, tablets, routers and streaming devices are all covered under one account.
Can I use MyCloudVPN for streaming?
Yes, for accessing region-specific catalogues on popular platforms. Because catalogues and access rules change on the platform's side, we can't guarantee any specific service will always work, but support keeps track of the best-performing locations.
How do I cancel my subscription?
E-mail support with the address used at checkout and we'll stop future renewals within one business day. No phone tree, no retention script — just a straight cancellation.
Send us a message
General questions, technical support, or billing issues — we reply to every message within 24 hours.